Digital Communications Manager

Our client is a collections & recoveries is a professional collections organization focused on helping clients manage and recover outstanding debts in a responsible, ethical, and compliant manner. The company emphasizes transparent communication and fair treatment of all stakeholders, including clients and customers.

Role Description

• The Digital Communications Manager is responsible for the strategy, execution, and optimisation of all digital communications supporting collection outcomes. This role ensures that SMS, email, and other approved channels are used effectively, cost-efficiently, and compliantly, minimising financial loss from failed, undelivered, or redundant communications.
• The role includes hands-on execution of campaigns where automation is not yet implemented, and monitoring of automated campaigns to ensure they run correctly, achieve intended outcomes, and deliver value.

Qualifications

• Matric with relevant tertiary qualification in Digital Communications, Business Management, or related field.
• Minimum 7 years’ experience in collections with at least 3 years’ experience in digital campaign management in a collections or financial services environment.
• Experience managing SMS, email, and automated digital communication platforms.
• Demonstrated experience in performance monitoring, ROI optimisation, and cost management
• Experience working with collections CRM systems and data segmentation
• At least 2+ years’ MS Office Suite working experience with advanced level in MS Excel.
• Understanding of debt collection regulations and compliance requirements such as the Debt Collection Act (DCA), National Credit Act (NCA), and Protectional of Personal Information Act (POPIA), as well as Debi Check process.